At the start, the client opted to partner with EKCS for a six-month pilot. They outsourced print and digital projects. This started with 50 jobs per month and gradually increased over time.
During the onboarding process, EKCS conducted staff background checks and established a streamlined workflow. The insurance firm had server access and access to project management software. As their trusted production partner, EKCS provided a statement of work, established service level agreements (SLAs), and implemented quality control (QC). This all took place before starting the six-month trial.